Terms and conditions of sale.
Choosing our website and its partner shops is the assurance of optimum satisfaction and service. We will do everything we can to ensure you have the best possible experience.
We represent great brands recognized in the equipment of the world of the House, the garden and well-being.
Site design: Media Consulting. The products and services offered by the site are presented by our broadcaster sets and licensed service providers of the network of shops.
The conditions set out below lead to relations between, on the one hand, the Distributor, and on the other hand any person or company "referred to as the Customer" wishing or having made a purchase or using products offered and supplied by the distribution network of the brands and products offered on the shop.
"Customer" means Buyer or User, Individual or Professional.
The Customer defined above accepts these Terms and Conditions of Sale.
The essential features of the products and services offered for sale are presented by the Distributor, and any other official website of the Distributor's trademarks, and/or on our documentation.
These conditions apply to all countries to which Official Distributors are likely to make sales and deliveries.
- Orders, Prices and Conditions
- Shipping times and conditions
- Return guarantee and exceptions
- Receiving goods
- Terms and conditions for the application of the Guarantee
- Means of payment
- Data privacy
- Brands, Protocols and Protection of Industrial Property
- Skill assignment
- Buyer's acceptance
Orders, Prices and Conditions.
Any order can be registered by email, internet form, but also addressed by fax, mail or phone. It is considered valid and accepted by the Distributor as long as:
- its sender is clearly identified,
- its payment can be taken for granted and not questionable.
- it is in line with the conditions set out below.
In addition, any order must be confirmed by mail or fax from the buyer and will only be validly acquired after written confirmation by the Distributor.
The duration of the sale bids is valid.
All products presented on this site and our catalogues are in limited quantities. The products are offered for sale until the stock runs out. For products that are not in stock, the Customer may be informed of its renewal or not. If an unavailable product is ordered, the customer will be notified via his customer account available on the site and/or by email as soon as possible.
Unless otherwise stated, our product and service offerings are valid (within available stocks) until the end of the current calendar quarter.
Prices and descriptions, when they are an integral part of a pre-established Order Voucher registered by our services, formally engage the contracting parties.
The products offered for sale by the Distributor are intended for private and professional customers.
Apart from this Order Voucher, and for any order placed otherwise, the price conditions, deadlines and descriptions can only be those that are taken up on an Acknowledgement sent to the Customer by the Distributor or on any offer or quote set out. at the same time and mentioning the so-called conditions.
Payment terms: Except in exceptional cases and stipulation contrary with prior acceptance duly written on the part of the Distributor, the terms of payment are:
- For any new Professional customer a payment to order by proforma invoice, is requested for the first order,
- For the following orders, 30% down payment on order and balance before factory departure (50% down payment for export orders),
- For all deliveries of special models and exclusive novelties, payments will be made at the order.m.
Other conditions may be possible depending on our credit insurance agreements.
Prices mentioned in our shop are calculated TTC: Value Added tax included depending on the country of delivery. Prices are generally shown according to the country of delivery currency.
They are likely to change due to changing standards and products.
Validity of our prices. Under the rules of the Consumer Code, the validity date of our tariff is indicated on the general rate in force.
Prices are those applied at the time of order within the limit of available stocks and subject to typographical error or change in the prevailing VAT rate. Any change in this rate would then be passed on immediately to the selling prices.
For certain destinations, and according to the legislation in force in the delivery area, customs fees and duties and taxes may be claimed by them to the Customer, as well as a weight-volume surcharge depending on the delivery area.
If the customer wishes to place an order, they will first have to identify himself. To this end, he will fill out, according to the information provided to him online, a form made available to him where he will include the information necessary for his identification, including his name, first name, telephone number, postal address and electronic and billing and delivery address. Additional information may be requested later to ensure the quality and safety of the delivery.
No unilateral cancellation of a professional's order will be accepted without the Distributor's consent, if the buyer cancels his order, the cancellation will result in an allowance set at 10% of the T.T.C. amount of the order. and the acquisition of the down payments.
Once the order has been accepted by both sides, the instalments will not be re-arranged unless the Manufacturer is unable to complete the product's availability within a maximum of 16 weeks.
However, the down payment cannot be refunded, and the order cannot be cancelled, if the delay in delivery is due to a case of force majeure.
A case of force majeure is any event beyond the manufacturer's control and obstructing its normal functioning, including total or partial strikes that impede the smooth running of the company or that of one of its suppliers as well as interruption of energy supply.
In any event, delivery on time can only take place if the buyer is up to date with his obligations to the seller, whatever the cause.
Any individual buyer who cancels their order before shipping the product will be reimbursed within 30 business days after receiving the customer's confirmed refund request.
Any professional or private buyer, undertakes beforehand to read and respect the installation, use and maintenance instructions (provided in each device).
If the customer is a professional: under the code of commerce, late penalties are payable the day after the settlement date on the invoice in cases where the amounts owed are paid after that date. The rate of these penalties is three times the legal interest rate.
Shipping Times and Conditions
(a) The shipping times mentioned in the receipt of order are sincerely indicated by the Distributor.
Thanks to our network of specialized carriers, we offer tailor-made delivery within an optimized time frame, depending on the place of delivery and the nature of the parts ordered. We deliver within 4 to 12 days on average.
- STANDARD delivery:
Walk-in delivery at the doorstep/foot of the building.
Delivery can be made on Saturday.
Please note that the carrier does not make an appointment for this type of delivery.
In case of absence during delivery:
Either a notice of passage is left to you so that you can contact the carrier and agree an appointment.
Either your parcel is dropped off at a post office or a parcel relay near you.
- PREMIUM delivery - Large-scale item:
You are contacted within a few days by the carrier to agree an appointment - 3 hours slot for delivery - depending on your availability.
You are delivered by the carrier within 48 hours after making an appointment by phone. Your order is given to you at the foot of the building or at the doorstep for the houses (if accessible with a transpalette).
In case of absence during delivery, a notice of passage is left to you so that you can contact the carrier and agree an appointment. You may be charged a 2nd presentation fee.
Whichever shipping method you choose, we will provide you with a link as soon as possible that will allow you to track your parcel delivery online.
Shipping costs include packaging, handling and transportation costs. They may contain a fixed part and a variable part depending on the price or weight of your order. We advise you to consolidate your purchases into a single order. We cannot group two separate orders and you will have to pay the shipping fee for each of them.
Packages are oversized and protected.
- A la carte delivery all over the world,
Commitment to delivering customers as quickly as possible.
However, in the event of a delivery time greater than the average time originally stated in the BOUTIQUE, the Distributor undertakes to notify the Customer within 8 weeks of sending his order in order to allow him to be terminated. Customers who do not accept the extension of the deadlines will have to inform the company by email and cancel their order within 15 days of receiving the email informing them of the actual delivery date.
Repayment conditions following the customer's request: The distributor agrees to offer a similar or superior product as a replacement. In the case of the refusal of the organized delivery time or the substitute product by the customer, the distributor agrees to refund the sums paid within 30 working days after receiving the customer's confirmed refund request.
b) In the case of items ordered together but subject to different time indications, shipping is considered to be necessary to be grouped as soon as the various items are available in the Distributor's warehouse. A partial delivery is possible on express request of the Customer, it is up to him to accept the shipment in the port due.
c) For any item whose deadline was not mentioned, and with a unit amount greater than 200.00 euros TTC, the maximum delivery time is 12 weeks.
(d) For products not available in stock, delivery times run from payment, unless otherwise agreed.
e) The customer will have to check the good condition of the parcels and goods during delivery and, in the event of damage or missing product, will specify their reservations on the delivery voucher and confirm them, within three days of delivery, by mail and email to the Di AR recommended mail to the carrier itself.
By signing the delivery slip, the customer accepts the products delivered as they are and therefore no claim for damages during transport will be accepted. It is the customer's responsibility to carry out all checks and reserves when the equipment arrives and to exercise, if necessary, any recourse against the carrier.
Upon receipt of the goods, the customer must immediately check their condition and compliance with the contract. Any claims relating to a defect of the goods delivered, an inaccuracy in the quantities or an incorrect reference to the order confirmed by the Distributor, must be made in writing within two days of receipt of the goods otherwise the right to claim will cease to be acquired: See below the conditions specified in the article: Receiving the goods.
The Distributor may not be required to compensate or cancel an order due to the inability to use the purchased product due to incompatibility with the equipment already owned by the customer.
Shipping conditions. The flat-rate contribution requested to the customer for transport costs is defined by considering a delivery within 4 to 12 business days following the day of the shipment, 8 to 16 business days for the Countries of the E.C., 12 to 20 working days for United States and 10 to 25 business days for other international destinations with priority mailing.
EnvoIexpress, in due port, can be made on specific customer request. Small shipments, such as small parcels and documents, are made by regular fast mail.
- In case of impossibility of delivery on the day of the appointment due to difficulties of access, passages not reported beforehand, in case of absence of the customer at the appointment agreed with the carrier, or repeated unavailability of the customer of the costs additional charges will be charged.
Delivery is not done on the floors. The goods will be delivered to the bottom of the building or in front of the door or gate for houses or villas. It is imperative to unpack with the carrier and report any damaged product.
- In case of force majeure or exceptional events (natural disaster, epidemic, strikes, lockout, etc.) delaying or prohibiting the delivery of goods, the Distributor is free of any responsibility. In any case, on-time delivery can only take place if the customer is up to date with his obligations to the Distributor.
General return guarantee, right and withdrawal period:
If, without having to justify the reason, and if the Customer is an individual, if he is not satisfied with the goods received, he has a period of 14 free days to exercise his right of withdrawal and return the goods. In this case, the Distributor will reimburse the goods purchased, including the delivery and return costs, which will be deducted from the refund. The 14-day period takes effect on the date the goods are received.
(a) CONDITIONS: the refund will only be made to the extent that the equipment has not been dismantled, unpacked for a product of comfort and design or to be assembled, installation and/or misuse, or suffered the slightest alteration. The products must be returned in a new condition, unpacked, unused, undirty and in THE RETOT PERFECT, with all their accessories. If otherwise it were reimbursed, it would be deducted from the cost of reconditioning and/or the cost of a refurbishment if it is found to be necessary. Incomplete, damaged, damaged products will not be taken back or exchanged as part of the warranty. LDelivery and return charges will be deducted from the actual cost refund in effect during the return transaction. Returned products travel at the customer's peril. Therefore, it is up to you to keep all the evidence of this return.
The return and refund guarantee is not exercised for sales that are the subject of personalized services and/or modification/adaptation of the product sold, as well as for the exceptions listed below in the point (c).
If the right of withdrawal is exercised, the distributor will make its best efforts, after receipt and verification of the product, to make the refund that will be made within 30 business days of receiving the goods on the dock. However, given the technical nature of the (motorization) or design (furniture design) and large dimensions (furniture with large structures) of certain products sold, this period may be extended to an additional 30 working days, especially when the product needs a technical check by the After-sales service (these products need to be tested beforehand).
In order to exercise this right of withdrawal, the customer must first contact the consumer service by telephone (shown on the website and corresponding to his country of delivery), or by our contact form. The products must be returned to the return address indicated on the return voucher provided by the consumer service according to the customer's delivery country.
b) Any cancellation of an order, for whatever reason, and accepted by the Distributor will be entitled to the only refund of the amounts collected (sums paid possibly deducted from the fees of the paying bank). The refund will be made within 30 business days (or 30 extra days depending on the exceptions) after our services confirmed the cancellation. No compensation for this cancellation can be sought.
Exception for large-scale products, techniques and designer furniture: For any cancellation of orders for large or technical products requiring special preparation and logistics (design furniture, sofas, buffets, saunas, large spas, etc.), or for specific and dedicated orders, we charge 29.90 Euros plus 3% of the total amount of the cancelled order, in return for the damage and costs caused by this cancellation.
c) Exceptions on the Return Guarantee: The terms of return and right of withdrawal do not apply to the following products which will not be taken back, exchanged or examined on a "case-by-case" basis:
c1 - Consumables such as fuel, filters, pumps (AxiCart, vacuum filters, refills,...).
c2 - Food and gastronomic products, wines, spirits, champagne and chocolates (specific packaging, consumables,...).
c3 - Inflatable products because of their design, folding and specific packaging (canoes, boats, beanbags, inflatable spas,...).
c4 - Products of large volumes or techniques, consisting of several packages or to be mounted that will have been unpacked on arrival (saunas, spas, jacuzzi, cabinets, sofas, motorization, furniture design, shelters and cottages, hammam ...).
c5 - Generally any order of custom-made products (saves to compose, chimneys with dressings, decoration and furniture design ...), or integrated in specific packaging (not refillable without professional tools), or customized may not be cancelled and refunded.
c6 - The professional client cannot benefit from the right of withdrawal.
For all of these goods included in the above exceptions, the eventual amount of the refund will be considered according to the condition of the returned product, and after finding of the operations and charges of reclamations and packaging if possible.
- In the event of a return agreement, the return fee will be charged logistics service depending on your country and place of delivery.
In the event of a return of products, the items travel at the customer's peril.
During the withdrawal period, the client is responsible for the thing as a custodian. If the product deteriorates or destroys while the customer is in custody, the customer will suffer the consequences.
The receipt of the parcel must be made by the person who placed the order or his spouse, in case of receipt by a third party (neighbour, concierge ...) he is responsible for the control and as such you must ask him to control the goods received according to the procedure described below.
You must refuse delivery if the package is damaged. You must unpack the package in the presence of the delivery person, if the goods are damaged or missing, you must refuse delivery and if necessary issue precise and characterized written reservations on the carrier's delivery order. You must then notify us by an email with photos as soon as possible and then send a recommended letter with AR to the carrier that has delivered the reservations within 48 hours of delivery. You should also send a copy of this letter our contact form, adding your comments.
The conditional unpacking reference has no legal value and does not allow the carrier to backfire. If the delivery driver refuses to wait for the contents of the packages to be verified, write it down on the Delivery Voucher. .
The goods accepted without reservation by the recipient at the time of delivery and in the absence of a letter of complaint addressed to the carrier in Receipt and copy within 48 hours, is deemed to arrive in good condition and in its entirety (number of identity in relation to the order, etc.).
Logistics can make partial deliveries, you can receive one or more parcels for an order that may come from different locations, in any case you only pay once the port fee even in case of multiple deliveries.
For the delivery of large furniture, shelters, garages, large saunas, swimming pool... access to your property should be possible with a semi-trailer. You must therefore check the order with your town hall before handing over if the 19-tonne trucks have access to the delivery address. Otherwise, we would be obliged to charge you the additional amount to finalize the delivery..
In the event of a force majeure or an event beyond its control, the distributor is relieved of any responsibility in the delivery.
Terms and conditions of the Guarantee
The products entitle the product to warranty from the date of invoice, to the initial buyer individual or professional and for a period indicated on the manufacturer's warranty.
Only genuine products purchased from the manufacturer or from a distributor-approved dealer are covered by a warranty.
The Distributor guarantees that the products delivered to its customer are compliant for normal use at the time of delivery.
First, if you have a problem with using your product, please review the instructions for use, refer to the manual's "remark summary" table, and contact your warranty-carrying retailer, or directly to the producer. Therefore, in the event of a product defect, only the responsibility of the producer of the product can be sought by the consumer, on the basis of the information on the packaging of that product.
The customer undertakes to have received, and must read the Notice of installation, use and maintenance of his product.
Responsibility. With regard to the products sold, the Distributor is bound by a legal obligation of means and under no circumstances of results. This same obligation of means applies to all stages of the order and the Distributor's liability cannot be incurred for any damages, inconveniences or damages suffered as well as as the non-compliant use of the products, and, general, in any case described as force majeure according to the situations admitted in Jurisprudence.
Having no knowledge of the places and conditions, material, human or physical, in which the equipment and/or equipment delivered are installed or used, the obligations or advice of the Distributor cannot, under any circumstances, be equated with an obligation of result.
Product compliance with applicable laws, standards and rules. The Distributor takes great care to ensure that the products it markets comply with applicable laws, regulations, standards and regulations. To this end, the Distributor is concerned with manufacturers that their products are in compliance with the regulations. However, the Distributor may not be held responsible under any circumstances for misrepresentations, good or bad faith, of the said manufacturers, especially for devices that the Distributor's service would not be able to control or test by usual technical means. In accepting these terms and conditions of sale, the Customer waives any recourse against the Distributor in this regard; The Customer making his personal matter, if any, of any direct recourse against the manufacturer to assert his prejudice.
It is the customer's own responsibility to ensure that the laws and regulations of their country are regulated and that products comply with those requirements.
Means of payment. All recognized means of payment are possible, including secure online payment by Bank Card.
Given the variety of payment methods made available to the Customer, the Distributor cannot be held responsible for fraudulent or random use by others or the holder himself, of any means of bank payment by cheque or bank card that she would benefit from in good faith; the amounts collected from him remain edit within the limits of these terms and conditions and to the extent that the order would have been shipped.
In the case of credit card payment, the Customer's attention is drawn in particular to the fact that a sale will be considered perfect and valid, and his payment payable without any right to recourse on his part for repayment of the sums paid. whatever the reason, even if it is for fraud, as long as the following two conditions are met: on the one hand, the online provision of the credit card number with the use of the secure payment system made available to it by the Distributor, on the other the customer's order for the purpose of this payment. The execution of this process qualifies the validation of the order and the express agreement of the Customer on these essential conditions.
In the event of an order cancellation after a validated Bank Card payment, and to the extent that the cancellation is the result of an error or change of mind attributable to the customer and results in a refund of the amount collected by the Distributor, this refund will be made net of a 5% percentage corresponding to the bank charges unjustly borne by the Distributor. The latter provision applies only to payments by Bank Card.
During a bank or postal check payment, the customer must establish it at the order of the Distributor and send it to the address indicated with the order number that was communicated on the confirmation received by email or the one printed on the site, at the time of the act purchase.
Refusal of delivery. Without having to justify the reason, the Distributor reserves the right to refuse the delivery or shipment of any order in case of fear as to the proper end of the payment when it is made other than by bank transfer. Among other things, any negative assessment, or reservation, on the part of any qualified body for this purpose will be considered a justified fear of risk of non-good termination of payment. In this case, the Distributor will only accept the Customer's order with payment, depending on the circumstances, either in advance by bank transfer before shipment.
Installments. On certain product lines, at the time of ordering, the Distributor may have to ask the Customer for a down payment on the order. The cashing in by the Distributor of this down payment will be considered as a first payment to be made on the purchase, the balance being to be paid on delivery. It is recalled that a down payment entails a reciprocal obligation: for the customer, the firm and final purchase of the goods and for the Distributor the obligation to supply the goods.
Property reserve clause. In accordance with the Act, the Distributor reserves ownership of the goods until the full payment of the price. The Distributor retains ownership of the goods until they are fully paid by the customer. The transfer of ownership of the products to the customer takes place at the time of the full payment of the price. However, during the period from delivery to transfer of ownership, the risk of loss, theft or destruction is the customer's responsibility.
The customer's non-performance of its payment obligations, for whatever reason, gives the Distributor the right to demand the immediate return of the goods delivered at the customer's expense, risk and peril. The client undertakes, in the case of a legal redress procedure affecting his Company, to actively participate in the establishment of an inventory of goods in his inventory, which the Distributor claims ownership of. Failing that, the Distributor has the ability to have the inventory noted by Huissier at the customer's expense. The customer refrains from reselling, processing or incorporating the goods delivered from the date of judgment pronouncing the judicial remedy or liquidation of his company's assets. The Distributor may prohibit the customer from reselling, processing or incorporating the goods in the event of a late payment. To guarantee payments not yet made, including the balance of the customer's account in the Distributor's entries, it is expressly stipulated that the duties relating to delivered but unpaid goods will be deferred on goods from the Distributor in stock at the customer's home, without the need to charge payments on a specific sale or delivery.
Data privacy. The Distributor complies with current European and international data protection legislation. It thus treats only the data strictly necessary for the proper performance of its services. The personal data provided by the customer is not disseminated to third parties, with the exception of the bank for the security and insurance of payments. In accordance with international rules, the customer has a right of access and correction at all times. To exercise this right, just contact the Distributor. To meet the tax and legal obligations, a paper and computer copy of each invoice will be kept by the Distributor.
Information related to your order is automated for the purpose of setting a level of analysis for a transaction and combating fraud. The occurrence of an unpaid payment for fraudulent use of a bank card will result in an immediate complaint being filed with the police and the information will be passed on to the banking agencies. An irregular declaration or anomaly may also be subject to specific treatment.
In accordance with international law, you have, at all times, a right of access, correction, and opposition to all your personal data by writing, by mail and justifying your identity.
Brands, Protocols and Industrial Property Protection. All the products presented are protected, from creation to the original idea with international patents, registrations of industrial designs and trademarks. When using our logos, please take into account the guidelines for the use of our trademarks and protocols that define what is appropriate use.
The products presented, texts, images, graphics, sounds, animations and videos and their disposal on the Distributor's websites (and official sites representing our brands and products) are subject to copyright protection and other laws of Protection.
It is forbidden to copy, disseminate or modify the content of our websites for commercial purposes or to allow access to third parties. The general structure, as well as texts, animated images or not composing our catalogues or websites, are the property of the network. Any full or partial reproduction of our catalogues or websites is prohibited without express and prior permission from the company.
Any unauthorized representation or reproduction, by any process, constitutes a infringement sanctioned by the articles and laws of intellectual property. We inform our distributors and resellers that online sales of our products are not allowed outside of official sites.
Applicable and legal law. Transactions made by the Distributor are considered to be exclusively under the Laws, Customs and Regulations of Swiss Law. Contractual information is presented in French and products offered for sale comply with current regulations If applicable, it is up to the foreign customer to check with local authorities for the possibilities use of the product he plans to order.
The Distributor cannot be hired in the event of non-compliance with the regulations of a foreign country.
These terms and conditions of sale are subject to Swiss law on international merchandise sales contracts. All disputes relating to the commercial relationship between You and Us are subject to the jurisdiction of the Swiss courts. The For is in Geneva.
Buyer's acceptance. These terms and conditions of sale, as well as the rates and scales for discounts, discounts and rebates communicated, are expressly approved and accepted by the buyer, who declares and acknowledges having a perfect knowledge of them, and renounces, this fact, to this advantage of any contradictory document and, in particular, its own general terms of purchase.
For any questions or requests for information regarding our products, the conditions of order or delivery, you can contact us by phone or using our contact form.
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Expert in the sale of contemporary equipment, furniture and objects for the home, garden and well-being.