Expert help - contact the technical hotline
Technical support at the cutting edge of technology
When returning your product, make sure the processing of your file as well as the reception of your material as best as possible. The reception of your parcel, the repair of your equipment will be made in one of our dedicated technical centers.
Technical support of your device, as well as offers of services will guarantee you full satisfaction of your request.
How do I fix my camera?
To request the intervention of a technician, call the Consumer Service:
Call us at:
> France, Belgium, Luxembourg and Europe: 0970 44 45 02 (en) or + 33 (0) 1 72 19 04 83
> Switzerland, Germany, Italy, Spain and Europe: 022 548 05 10 (CH) or + 41 (0) 22 548 05 10
> England, United Kingdom, Netherlands, Sweden, Poland: 020 8144 1900 (UK) or + 44 20 8144 1900
> Other parts of the EU and Russia: 020 8144 1900 (UK) or + 44 20 8144 1900
> America: 305/748 6530 (USA) or + 1 305 748 6530 (CA - South America)
> Other countries: + 33 (0) 970 44 45 02 or + 41 (0) 22 548 05 10
10: 00 to 12: 00 and 14: 00 to 16:00, 5 days/7
By mail: For any information, question or complaint, the customer must send an email from our contact form
If you want to benefit from the warranty, please have before any date of purchase / delivery, the brand, as well as the serial number of your device. If you have an extended warranty, please contact sign / corresponding agency of the insurance certificate.
Do not hesitate to contact operators of the Customer Service for more information on the repair process.
What is the time of a technician?
During a request for intervention, the Customer Service operator tells you the date on which the carrier can pick up your device.
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